Current Status:

We successfully created a Custom Video Avatar and passed real-person (consent) verification.

The existing avatar works fine for video generation.

We’re on Creator (should support uploading multiple/new Looks).

Issue:

When trying to upload new Looks for the same person, we get this error:

Value error, consent_video_dict.video_key or consent_video_dict.video_url cannot be empty

when skip_consent is False and source_mode is UPLOAD

Expected:

Since the person is already verified and we’re on Creator (which should allow many Looks), we expect to upload additional Looks for the same identity without needing to re-record consent each time.

Actual:

Every attempt to upload a new Look shows the error above. The video features the same person as the verified avatar.

Attempts & Timeline:

We retried several times (latest attempt was ~5 minutes before posting).

We confirmed the account is signed in, and the avatar is usable for video generation.

We tried both refreshing the page and re-uploading the Look video file.

Still hitting the same error screen.

Environment:

Plan: Creator

Flow: Create Look → Upload a new video (same person) → Error

We’re on a tight production timeline — any guidance or a quick fix would be greatly appreciated. Thanks!